Terms and Conditions

Effective date: February 3rd 2026 (Updated)

The website and services

By accessing the Lullabies website (referred to in the remainder of these Terms and Conditions of Use as “website”), you are agreeing to be bound by these Terms and Conditions of Use and all applicable laws and regulations. You agree that you are responsible for compliance with any applicable laws. If you do not agree with any of these terms, you are prohibited from using or accessing the Lullabies website.

The materials contained in the website are protected by applicable copyright and trade mark law. You must be at least 18 years of age to use the website. By using the website and by agreeing to these terms and conditions, you attest that you are at least 18 years of age.

We may amend the content or availability of any information available through this website, including changing these terms and conditions and adding additional services. Where possible, we will give you reasonable notice of any change by indicating it on this website.

You are only permitted to use this website and the services available through it for your own personal, non-commercial purposes.

You agree to accept responsibility for all activities that occur under your Lullabies account. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Lullabies reserve the right to terminate any account for any reason.

Safe sleep practices

At all times, Lullabies recommends using safe sleep practices with your baby. Lullabies follow the AAP (American Academy of Paediatrics) and the Lullaby Trust guidelines on Safe Sleep. If Lullabies becomes aware that you are practising unsafe sleep despite advice and guidance, then participation in any Lullabies programme/sleep plans will be discontinued, and access to any materials on the Lullabies platform or paid content on the Lullabies website will be revoked, and no refund will be issued.

Disclaimer

We use all reasonable efforts to ensure that the information contained on this website is current and accurate as at the date of publication. However, we can give no warranties, whether express or implied, as to the information’s reliability, accuracy or completeness.

Any information, plans, schedules, or advice that Lullabies may issue you with is not a substitute for medical advice or care, and you should always consult with and seek the advice of a qualified medical professional if you think your baby is or could be unwell, having difficulty feeding or is overly lethargic.

No liability is assumed for any use of the information available on this website.

If you sign up to the Lullabies services, you will be required to sign a Disclaimer, which you can view here.

We take all reasonable steps to ensure the security of the website and your personal information and to comply with all relevant laws and regulations. However, we cannot give an absolute guarantee of security.

Email cannot be guaranteed and is not secure. We recommend that you do not send confidential information to us by email. If you choose to send confidential information, you do so at your own risk.

We use every reasonable effort to maintain the availability of this website but cannot guarantee this.

Refunds and cancellation

Lullabies delivers both single-session services and group-based programmes or packages. Due to the nature of in-person education, staffing, and venue commitments, different cancellation and refund terms apply depending on the service or sub-brand booked.

Group programmes & packages

This includes (but is not limited to):

  • Baby massage courses
  • Nanny training programmes
  • Birth & Beyond / antenatal course series
  • Multi-session packages delivered over a set period

Attendance & missed sessions

  • Bookings for group programmes and packages are made for the full course, not individual sessions.
  • If a client is unable to attend one or more scheduled sessions, refunds or credits are not available for missed classes.
  • Where possible, supporting materials may be provided at Lullabies’ discretion; however, this does not replace live attendance.

Catch-up sessions

  • Catch-up sessions are not included as part of group programmes or packages.
  • If a client wishes to book a 1:1 catch-up session, this will be charged separately at the prevailing private session rate.
  • This policy ensures the time and professional input of session leaders is respected.

Course cancellation by the client

  • Group programmes and packages are non-refundable once the course has commenced.
  • Cancellation prior to the start date may be eligible for a partial refund or credit, at Lullabies’ discretion, and subject to venue and staffing commitments already in place.

Single workshops & stand-alone sessions

This includes (but is not limited to):

  • First aid training
  • In-home parentcraft sessions
  • Private consultations
  • Stand-alone workshops or talks

Cancellation by the client

  • Cancellations made more than 24 hours before the scheduled session may be rescheduled once, subject to availability.
  • Cancellations made within 24 hours of the appointment, or failure to attend, will be charged in full and are non-refundable.

Rescheduling

  • Where rescheduling is permitted, this must be completed within a reasonable timeframe and is subject to practitioner availability.
  • Repeated rescheduling requests may incur an additional fee.

Cancellation by Lullabies

  • In the unlikely event that Lullabies needs to cancel a session or class, clients will be offered a rescheduled date or a refund for the affected session at Lullabies’ discretion.
  • Lullabies is not responsible for indirect costs incurred by the client (including travel, childcare, or accommodation).

General terms

  • All bookings are confirmed upon payment.
  • By booking a service, clients acknowledge and accept these cancellation and refund terms.
  • These policies are in place to allow Lullabies to deliver high-quality, sustainable services while respecting the time, preparation, and professional commitment of its educators.

We understand that life with babies and families can be unpredictable. These policies exist not to be inflexible, but to ensure fairness for all families and the professionals delivering our sessions.

Travel & location fees

Lullabies offers in-home services within a defined service radius. Travel fees are applied based on distance and estimated travel time from the practitioner’s base and are designed to reflect time, transport, and associated costs. All distances will be calculated from J3 Mall, Al Wasl Road as the nearest landmark.

Travel zones

Zone 1 – Core service area (0–10 km)
Travel is included in the session fee.

Zone 2 – Extended service area (10–20 km)
A travel fee of AED 250 applies.

Zone 3 – Outer service area (20–30 km)
A travel fee of AED 400 applies.

Zone 4 – Long-distance or extended travel
Locations exceeding 30 km, or requiring travel time of more than approximately 75 minutes each way, are offered on a case-by-case basis and may require a bespoke quote or an extended session fee.

Additional notes

  • Travel fees are calculated based on both distance and travel time, not solely kilometres.
  • Travel zones are determined at the time of booking and confirmed prior to the appointment.
  • Peak-time traffic, road closures, or exceptional travel conditions may result in an adjusted travel fee. Where possible, this will be discussed in advance.
  • Travel fees are non-refundable once a booking has been confirmed.

By confirming a booking, clients acknowledge and accept the applicable travel fee.

Disclaimer of third-party information and websites

This website may contain articles, advice or statements from third parties. We make no representation as to the accuracy, completeness, timeliness or suitability of such information, and we will not keep it up to date. There are links to websites of various third parties. We are not responsible for any information or services available through such sites. Any use made of such information is at your own risk. Some of the information on this website may also have been prepared or provided by third parties and may not have been verified by us. We hereby exclude any liability arising out of any preparation or provision of such information for this website and make no warranty as to the accuracy, suitability or completeness of any such information.

Copyright

Except where indicated otherwise, all information, text and images are our exclusive property. You are only permitted to print, copy, download or temporarily store extracts from this website for your personal use, provided that you do not change or remove any copyright notices. All intellectual and other property information shall continue to be held by us, and no rights of any kind in it shall pass to you.

Any information/material issued to you, such as (including but not limited to) sleep plans, are for your personal use and may not be shared, copied, or distributed in any way, either in part or whole.

Your use of this website

You agree that you will not: place on this website any information that is abusive, illegal, libellous, pornographic, discriminatory or otherwise offensive; send or place any information that contains a virus or otherwise harmful content; or interfere with the operation or content of this website. Any attempt to damage this website may be illegal, and we reserve the right to seek damages from any such perpetrator.

Communications

Communications sent by us to you by email will be deemed received by you immediately upon sending. We will not be obliged to seek any acknowledgement of receipt from you in respect of such emails. We will not be liable to you for any delay or failure of delivery (for whatever reason) of any such email. If we have addressed such communications to your email address, then we will not have breached any duty of confidentiality owed to you, even if they are seen by any other person as a result. Communications sent by you to us by email will be deemed received by us upon actual receipt by a system under our control.

Miscellaneous

These terms and conditions are governed by English law, and you agree to submit to the exclusive jurisdiction of the English courts.

If any term or provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining terms or provisions, but such term or provision will be deemed modified to the extent necessary to render such term or provision enforceable.

Security

We take the security and privacy of your information very seriously. The measures that we apply are explained in this security statement and our privacy policy. The most up-to-date security measures in current commercial use have been established to ensure you can use this website with the utmost confidence.

We have established effective host, firewall and intrusion detection security measures through the use of industry-standard, third-party security tools.

All data communications are protected through the use of Secure Socket Layer (SSL) technology. This encrypts the information passed over the internet to ensure no one else can read or change it.

When you visit an area of this website that is secured with SSL, this website will automatically send you its registration certificate. Internet browsers, such as Microsoft Edge or Google Chrome, show you that a website is secure by displaying an unbroken key or padlock symbol at the top of the browser window. You can click on this symbol to reveal our registration certificate, which has been issued by Let’s Encrypt, a leading certificate authority.

Contact us

If you have any questions, or if the information we hold about you is incorrect, please contact us.

‍